Support Retainer
A dedicated team on monthly retainer, not a support ticket queue - the same people who know your product, available when something needs attention.
Bugs get priority, small requests do not wait for a full project to justify them, and you always know where the retainer's time went.
See detailed information
A monthly allocation, not a per-ticket quote
A set number of hours each month, used for whatever the product actually needs that month - bug fixes, small features, or a bit of both.
Priority handling for anything user-facing
Issues affecting real users jump the queue - a broken checkout does not wait behind a nice-to-have request.
Regular reporting, not radio silence
You get a clear view of what was worked on and what is next - the retainer is visible, not a black box you are trusting blindly.
Scales with what the month actually needs
A quiet month costs less attention than a launch month. We flag when usage is trending toward needing more hours, before it becomes a problem.